We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it.You may be eligible for store credit if the original incorrect item is returned unopened and undamaged. If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided.Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused. If you have any questions, please reach out to our customer service team through your account. We'll process your return within two weeks and issue a store credit, or exchange. To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you. Orders that are returned without prior authorization will be returned back to sender. Skin Care Product ReturnsĪny unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received. Failure to comply may result in the loss of eligibility for discounts, rewards, or termination of access to Alle Points. By using discount codes and Alle Points, customers agree to comply with these terms. We reserve the right to determine the applicability of discount codes and Alle Points, and we may modify these terms at any time without prior notice. Only one form of discount or reward may be applied per transaction.
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